Busamed Hillcrest Private Hospital is looking for suitably qualified customer-orientated person to provide timeous, efficient front-line service to patients and visitors. The position encompasses pre-admission, admission, reception, data capture and switchboard duties, ensuring a friendly stress-free admission process and frontline patient liaison. The job also includes the accurate capturing of patient data.
Responsibilities and Duties:
Accurately capture all relevant patient information pertaining to patient admission ensuring 100% compliance in all admission processes on SAP system
Assist with pre-admission of patients as necessary
Ensure professional and friendly when dealing with internal and external customers
Responsible for the marketing of the department and services offered to admitting doctors and follow up with non-compliance
Assist with admission internal audits and quality reviews pertaining to department needs
Assist with adhoc duties as and when instructed by the line manager thus ensuring you promote a harmonious team effort within the department
Maintain effective relationships with all internal and external customers, and ensure all actions promote customer service excellence
Ensure processes are in line with the working procedures and policies of Busamed
Computer literate – must be accurate and pay attention to details
Proactive, organised and able to multitask and work well under pressure
Assist with the WCA & RAF
Participative and able to work as part of the team & Professional in appearance
Grade 12 or equivalent NQF Level 4 Qualification
At least 2 years work experience in a hospital environment
SAP Experience will be advantageous
Customer-oriented with exceptional interpersonal skills
