The Patient Services Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings.
Responsibilities and Duties:
Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
Ensure staff collect deposits and surcharges where applicable
Liaise with doctors and related departments regarding Theatre List and diagnosis
Liaise with nursing staff regarding bed bookings
Ensure confirmations is obtained regularly
Implementation, monitoring and maintenance
Compliance with Group Policy and Procedures
Ensure staff discharge patients in a professional, orderly manner
Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients were applicable
Ensure correct procedures are followed by staff at all times
Oversee and streamline billing and collections processes
Month-end closing of the billing group information, Billing planning and implementation
Ensure adequate turn-around times are maintained
Ensure DNYB report is maintained and at an acceptable level
Plan and implement quality assurance for all processes
Personnel development and staff meetings
Staffing discussions and planning/interviews
Assist with the implementation of a new billing system
Oversee the case management function
Ensure cases are updated appropriated and per agreements with medical aid
Actively participate as a member of a team to achieve goals
Work with management and staff in other department to achieve company goals and streamline processes
Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
Keep up to date with evolving policies and procedures and abide by them at all times
Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial
Develop collaborative relationships to help accomplish work goal
A tertiary qualification in Administration or Office Management or related
Grade 12 or equivalent NQF level 4 qualifications
Minimum of 3 to 4 years’ experience managerial position
Three or more years of experience in a private hospital
Intermediate computer skills
Knowledge of Medical Aids
Customer service orientated with high working standards
