Busamed Gateway Private Hospital is looking for suitably qualified customer-orientated person to provide timeous, efficient front-line service to patients and visitors. The position encompasses pre-admission, admission, reception, data capture and switchboard duties, ensuring a friendly stress-free admission process and frontline patient liaison. The job also includes the accurate capturing of patient data.
Responsibilities and Duties:
Accurately capture all relevant patient information pertaining to patient admission ensuring 100% compliance in all admission processes on SAP system
Assist with pre-admission of patients as necessary
Identify and report on gaps analysed during the admission process and follow up timeously
Ensure professionalism, conduct and friendliness at all times when dealing with internal and external customers
Responsible for the marketing of the department and services offered to admitting doctors and follow up with non-compliance
Assist with admission internal audits and quality reviews pertaining to department needs
Assist with adhoc duties as and when instructed by the line manager thus ensuring you promote a harmonious team effort within the department
Maintain effective relationships with all internal and external customers, and ensure all actions promote customer service excellence
Ensure processes are in line with the working procedures and policies of Busamed Gateway Private Hospital
Minimum Grade 12 (Matric)
1 - 2 years’ relevant work experience
SAP experience will be advantageous
Customer-oriented with exceptional interpersonal skills
Computer literate – must be accurate and pay attention to details
Proactive, organised and able to multitask and work well under pressure
Participative and able to work as part of the team
