The Administration Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly, and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings.
Responsibilities and Duties:
Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
Ensure staff collect deposits and surcharges where applicable
Compliance with Group Policy and Procedures
To ensure a smooth flow in administration department at all times
To ensure that all timelines are consistently met
Oversee and streamline billing and collections processes
Month-end closing of the billing group information
Ensure adequate turn-around times are maintained
Ensure DNYB report is maintained and at an acceptable level
Plan and implement quality assurance for all processes
Billing planning and implementation
Oversee the case management function
Ensure cases are updated appropriated and per agreements with medical aid
Responsible for the credit controller function, and thus the control of the debtor’s ledger for medical aids, privates, COID, MVA and Foreign
Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame
Ensure processes are in line with the working procedures and policies of Busamed Hillcrest Private Hospital
Add Patient Complaints & Compliments Management
Grade 12 or equivalent NQF level 4 qualifications
A tertiary qualification in Administration or Office Management or related, NQF 7 qualification would be advantageous
Minimum of 5 Years Private Hospital or Hospitality Industry experience in a Managerial position
Strong Leadership capabilities combined with Customer-orientated and exceptional interpersonal skills
