This is an opportunity that exists within the Central Credit Control Team for a dynamic and solution-driven individual to support and enhance operational performance across the Debtors and Funder Liaison functions. The role is designed to maintain daily oversight of billing and credit control processes, track progress of outstanding queries, and provide real-time support to the team in ensuring alignment to scheme-specific rules, funder processes, and Group billing guidelines. This position plays a pivotal role in strengthening frontline accountability, assisting with the implementation of corrective actions, and reinforcing a consistent standard in query handling and revenue protection. The successful candidate will work closely with the Funder Liaison and Debtors Manager to optimise task flow, promote ownership among staff, and support the achievement of Group cash flow and debtor day targets.
Knowledge and Duties:
Provide structured oversight of billing, credit control, and funder-related processes across multiple hospital sites, ensuring alignment with internal revenue cycle protocols and funder requirements
Monitor daily progress of accounts receivable activities, proactively identifying blockers or delays and assisting with real-time resolution to support timely billing and collections
Support the accurate allocation, tracking, and resolution of patient and funder queries, with a focus on reducing manual rework and improving turnaround times
Guide staff on the correct application of scheme rules, ARMs classifications, billing codes, and system navigation using funder platforms and internal tools
Assist in the review and closure of DNYB files and aged debtors reports, unlocking delays to improve revenue flow and support cash collection targets
Track credit balances, reversals, and write-offs, ensuring all actions are appropriately authorised and processed in line with Busamed policies and audit standards
Maintain and update billing documentation, SOPs, funder folders, and process reference tools to support operational consistency and team compliance
Prepare data inputs and insights to support monthly debtor reviews, revenue forecasting, and billing performance analysis
Contribute to quality improvement initiatives by promoting process discipline, responsiveness, and accountability across the revenue team
Support meeting coordination by recording and circulating minutes for Monthly Debtors meetings and tracking follow-up actions where required
Assist in work allocation, particularly around high-priority or complex files, to optimise efficiency and ensure focus on revenue-impacting areas
Grade 12 / Matric
Tertiary qualification in Finance, Business Administration, Systems or equivalent (advantageous)
SAP knowledge or equivalent hospital billing system exposure
Relevant training in funder liaison or revenue cycle will be advantageous
Minimum 5 years’ experience in a hospital billing, debtors, or funder liaison environment
Experience engaging with funders and resolving complex account queries
Demonstrable understanding of the full patient account lifecycle – Admissions to claim settlement
Familiarity with RAF, WCA, foreign insurance claims processes, and third-party recoveries
Strong command of regulatory billing compliance and internal audit preparedness
High attention to detail and the ability to multi-task under pressure
Strong communication skills with the ability to guide and influence
Methodical, organised, and process-driven approach to task execution
Ability to work independently but also integrate within a broader revenue and finance team
Proficient in MS Office, especially Excel, for reporting and performance tracking
A proactive mindset with a clear focus on continuous improvement
