Manager

The Flame

The General manager is responsible for the day-to-day operations of a coffee shop, includingn managing staff, finances, and customer service.

• Grade 12 or equivalent NQF level 4
• Relevant Qualification in Hospital will be advantageous

• +- 3years working in the hospitality environment
• Working experience in private healthcare will be advantageous
• Proven experience as a cafe supervisor or similar role

• Strong leadership and team management skills
• Excellent customer service skills
• Knowledge of food safety and hygiene regulations
• Ability to work in a fast-paced environment
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Flexibility to work various shifts, including weekends and holidays
• Basic knowledge of financial management and reporting
• Managing day-to-day operations of the cafe
• Hiring and onboarding new wait staff and baristas
• Training employees on drinks preparation and proper use of coffee equipment
• Coordinate with vendors and order supplies, as needed
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Monitor budgets to ensure that the café remains profitable
• Actively find ways to lower operational costs while expanding the cafés customer base
• Add new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Nurture friendly relationships with customers to increase loyalty and boost our reputation