Reception Supervisor

Admin

The incumbent is to ensure effective administration systems, communication mechanisms and procedures are in place to support the work of the practice and to ensure the delivery of a high-quality administration service provided on a daily basis to patients, doctors and staff.

• Grade 12 or equivalent NQF Level 4 Qualification
• A tertiary qualification in Administration would be advantageous
• Previous work experience in a hospital environment is essential
• Advanced Computer Literacy
• Kronos knowledge will be an advantage
• SAP knowledge will be an advantage 

• 3 - 5 years working experience in hospital Administration
• High level supervisory experience would be advantageous 

• Management and control of main reception and trauma reception, concierge & pre-admissions
• To ensure that all patients are admitted timeously
• To effectively manage Pre-admissions
• To assist the reception staff and attend to patient admissions queries
• To ensure that the Trauma reception staff have done the first check and the files are timeously sent to the billings department
• To train the reception staff and porters when required.
• To assist with patient complaints at the reception and ward with regard to admissions
• Assisting with admissions and stepping in when required
• Checking of admission documents on a daily basis to ensure documents comply as per company policy.
• Responsible for reception staff and porter scheduling, timecards, final approval by Admin Manager.
• Ensuring bookings are checked daily to ensure documents are compliant.
• Manage risk and implement risk mitigation processes within your responsible environment
• Implementing and updating standard operating procedures within your responsible environment
• Responsible for ensuring a clean, tidy and well-maintained environment.
• Any adhoc duties as required by Admin Manager.