The Administration Supervisor is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings.
Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
Ensure staff collect deposits and surcharges where applicable
Liaise with doctors and related departments regarding Theatre List and diagnosis and fast track all booked cases
Liaise with nursing staff regarding bed bookings through Doctors PA
Ensure confirmations is obtained regularly
Have a thorough understanding of medical aid contract
Handle front desk complaints from patients and doctors
Identify and report on the gaps analysed during the admission process
All relevant COID documentation to be collected on admission and uploaded onto Microsoft Teams
Ensure staff discharge patients in a professional, orderly manner
Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients where applicable and assist in registrations of newborn
Oversee and streamline telephone etiquette
Ensure time attendance of all admission is maintained
Ensure adequate turn-around times are maintained
Ensure Busamed values are upheld always
Plan and implement quality assurance for all processes
Have knowledge of medical aid rules, COID/WCA and govt gazette
Personnel development and staff meetings
Grade 12 or equivalent NQF level 4 qualification
A tertiary qualification in Administration or Office Management or related (is an advantage)
Minimum of 3 to 4 years Hospital Administration experience
Experience in a Private Hospital environment would be advantageous
