Reception Supervisor

Administration

The incumbent is to ensure effective administration systems, communication mechanisms and procedures are in place to support the work of the practice and to ensure the delivery of a high quality. Administration service provided on a daily basis to patients, doctors and staff. Promote and manintain a patient-centric approach within the department and business.

• Grade 12 or equivalent NQF Level 4 Qualification and above

• Previous work experience in a hospitality environment is essential preferably in a four/five star establishment
• Three or more years of experience in hospitality

• Advanced Computer Literacy
• SAP knowledge will be an advantage
• Management and control the switchboard, main reception area, trauma reception, concierge & pre admissions
• To ensure that all patients are admitted timeously and accurately with 100% compliance
• To ensure Patient Satisfaction Surveys for reception are above 98% compliant
• To effectively manage the Fast Tracking Process of Pre-Admitted Patients with 100% compliance rate
• To assist the reception staff when busy with admissions and attend to patient admissions queries
• Ensure all Casualty admissions are captured correctly and the files are forwared to the billings department
• Enusre all Private patients deposits and Medical Aid patients Co-Payments are collected on admission
• Focus on Training & development of the reception staff and porters when required
• To assist with doctor and patient complaints at the reception with regard to admissions area
• Auditing of admission documents on a daily basis to ensure document compliance as per company policy
• Responsible for reception staff and porter work scheduling on Kronos and the final approval is by Admin Manager
• Ensuring Census listings are sent out daily to all wards and bed bookings theatre slates are checked on a daily basis
• Any adhoc duties as and when required by Admin Manager and Hospital Manager