Patient Services Manager

Administration

The Patient Services Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings.

• A tertiary qualification in Administration or Office Management or related
• Grade 12 or equivalent NQF level 4 qualifications
• SAP will be an advantage

• Minimum of 3 to 4 years’ experience managerial position
• Three or more years of experience in a private hospital

• Intermediate computer skills
• Knowledge of Medical Aids
• Customer service orientated with high working standards
• Excellent Interpersonal and communication skills
• Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
• Ensure staff collect deposits and surcharges where applicable
• Liaise with doctors and related departments regarding Theatre List and diagnosis
• Liaise with nursing staff regarding bed bookings
• Ensure confirmations is obtained regularly
• Implementation, monitoring and maintenance
• Compliance with Group Policy and Procedures
• Ensure staff discharge patients in a professional, orderly manner
• Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients where applicable
• Ensure correct procedures are followed by staff at all times
• Oversee and streamline billing and collections processes
• Month-end closing of the billing group information, Billing planning and implementation
• Ensure adequate turn-around times are maintained
• Ensure DNYB report is maintained and at an acceptable level
• Plan and implement quality assurance for all processes
• Personnel development and staff meetings
• Staffing discussions and planning/interviews
• Assist with the implementation of a new billing system
• Oversee the case management function
• Ensure cases are updated appropriated and per agreements with medical aid
• Actively participate as a member of a team to achieve goals
• Work with management and staff in other department to achieve company goals and streamline processes
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with evolving policies and procedures and abide by them at all times
• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial
• Develop collaborative relationships to help accomplish work goal