Patient services Manager

Patient Services

The Patient Services Manager is responsible for the overall management of the Administration area. They will also be responsible for ensuring admissions and discharge of patients is done in a professional, friendly and timeous manner as well as creating and maintaining a goodwill with doctors and liaison with nursing staff regarding bed bookings

• A tertiary qualification in Administration or Office Management or related
• Grade 12 or equivalent NQF level 4 qualifications
• Intermediate computer skills
• Knowledge of Medical Aids
• Customer service orientated with high working standards
• Excellent Interpersonal and communication skills
• SAP will be an advantage

• Minimum of 3 to 4 years’ experience managerial position

• Compliance with Group Policy and Procedures
• Implementation, monitoring and maintenance
• Ensure staff collect deposits and surcharges where applicable
• Ensure confirmations is obtained regularly
• Ensure staff discharge patients in a professional, orderly manner
• Ensure staff collect outstanding monies due by private patients and co-payments for medical aid or insurer patients were applicable
• Liaise with doctors and related departments regarding Theatre List and diagnosis
• Liaise with nursing staff regarding bed bookings
• Ensure staff admit patients in a professional, orderly manner and appropriate information is recorded
• Ensure DNYB report is maintained and at an acceptable level
• Ensure correct procedures are followed by staff at all times
• Ensure cases are updated appropriated and per agreements with medical aid
• Ensure adequate turn-around times are maintained
• Oversee the case management function
• Assist with the implementation of a new billing system
• Oversee and streamline billing and collections processes
• Month-end closing of the billing group information, Billing planning and implementation
• Plan and implement quality assurance for all processes
• Personnel development and staff meetings