The Switchboard operator is responsible for answering the incoming calls in a professional and friendly manner as well as liaising and communicating at all levels and to adapt and respect all cultures.
Responsibilities and Duties:
To answer incoming, internal and designate outgoing calls in a professional and pleasant manner
Liaise and communicate with doctors, executive personnel, public and colleagues
Be able to designate all complaints to relevant channels
Confidentiality of utmost importance
Keep relevant information and contingency plans updated
Update hospital telephone lists and relevant numbers
To assist with overtime when necessary
To assist in reception with Admissions when necessary
Various duties assigned by Manager or Reception Supervisor
Grade 12 or equivalent NQF level 4 qualification
N/A
Knowledge of Health and Safety Rules and emergencies
Computer literate
Proactive, organised and able to multitask and work well under pressure
Participative and able to work as part of the team
